1. Introduction
Carrier Benchmark LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Sign up for our services
- Communicate with us via email or phone
- Provide business documents and records for bookkeeping and compliance services
This information may include:
- Personal identification information (name, email address, phone number, mailing address)
- Business information (company name, MC number, DOT number, fleet size)
- Financial information (bank account information, tax records, income and expense data)
- Driver qualification files and employment records
- Vehicle and maintenance records
- Insurance and policy documentation
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device, including:
- Log and usage data (IP address, browser type, pages visited, time spent on pages)
- Device information (device type, operating system)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our bookkeeping and compliance services
- Process your transactions and manage your account
- Prepare and file required DOT compliance documentation (IFTA, UCR, etc.)
- Maintain driver qualification files and vehicle records
- Prepare financial statements and tax-ready reports
- Communicate with you about your account, services, and updates
- Send you alerts about compliance deadlines and expirations
- Respond to your inquiries and provide customer support
- Improve our website and services
- Comply with legal obligations and prevent fraud
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- Cloud storage providers
- Email and communication services
- Accounting software platforms
Government Agencies
We may share your information with government agencies as required for:
- IFTA quarterly filings to state tax authorities
- UCR annual registrations
- DOT and FMCSA compliance requirements
- Responses to legal requests, court orders, or subpoenas
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information with your explicit consent for specific purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission (SSL/TLS)
- Secure cloud storage with encryption at rest
- Access controls and authentication requirements
- Regular security assessments
- Employee confidentiality agreements
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Financial records: Retained for at least 7 years as required by tax law
- Driver qualification files: Retained for 3 years after driver separation as required by FMCSA
- Accident registers: Retained for 3 years as required by DOT
- Other business records: Retained in accordance with applicable regulations
7. Your Rights and Choices
You have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications
- Data portability: Request a copy of your data in a portable format
To exercise these rights, please contact us at contact@carrierbenchmark.com or (912) 712-2036.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Carrier Benchmark LLC
PO Box 91
Pooler, GA 31322
Email: contact@carrierbenchmark.com
Phone: (912) 712-2036
13. Consent
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.